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Mandarin Oriental, Tokyo

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Tokyo

Lobby
Lobby
Mandarin Corner Suite King
Mandarin Corner Suite King
Restaurant

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328
  • Imperial Palace East Gardens
    17 min walk
  • Tokyo International Forum
    2 min drive
  • Ginza Six
    3 min drive
  • Tokyo (HND-Haneda)
    28 min drive

Room options

View all photos for Mandarin Grand Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Grand Twin

  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mandarin Grand King

Mandarin Grand King

Mandarin Grand King

  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Oriental Suite King

Oriental Suite King

Oriental Suite King

  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Corner King

Deluxe Corner King

Deluxe Corner King

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Premier King Room

Lobby

Deluxe Premier King Room

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite King

Premium bedding, minibar, in-room safe, desk

Premier Suite King

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite King

Premium bedding, minibar, in-room safe, desk

Mandarin Suite King

  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Corner Suite King

Mandarin Corner Suite King

Mandarin Corner Suite King

  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Suite Twin

  • 60 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite Twin

Premium bedding, minibar, in-room safe, desk

Premier Suite Twin

  • 100 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Premier Twin Room

  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Tokyo

In the heart of Tokyo, Mandarin Oriental, Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Ueno Park. .This luxury hotel is 2.1 mi (3.4 km) from Tokyo Dome and 2.6 mi (4.2 km) from Sensoji Temple.

What's nearby

  • Tokyo Imperial Palace - 3 min drive - 2.6 km
  • Tokyo Dome - 4 min drive - 3.4 km
  • Sensoji Temple - 4 min drive - 4.2 km
  • Tokyo Tower - 5 min drive - 5.0 km
  • Tokyo Skytree - 5 min drive - 5.1 km

Getting around

  • Shinnihombashi Station - 2 min walk
  • Kanda Station - 7 min walk
  • Narita Intl. Airport (NRT) - 61 min drive

Restaurants

  • ‪王德傳 - ‬2 min walk
  • ‪ISHIYA NIHONBASHI - ‬2 min walk
  • ‪博多ニューコマツ - ‬2 min walk
  • ‪千疋屋総本店 フルーツパーラー - ‬1 min walk
  • ‪離島百貨店離島キッチン 日本橋店 - ‬1 min walk

About this property

Mandarin Oriental, Tokyo

Luxury Tokyo hotel in Chuo with 9 restaurants
Mandarin Oriental, Tokyo offers 179 accommodations with DVD players and minibars. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Tokyo hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a 24-hour health club.

Guests under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 179 guestrooms featuring minibars and flat-screen televisions. Digital programming and DVD players are provided for your entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tokyo? This hotel has 5920 square feet (550 square meters) of space consisting of conference space and 15 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Mandarin Oriental, Tokyo has 9 restaurants on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Mandarin Oriental, Tokyo is listed in the 2021 Condé Nast Traveler Gold List of the world's best places to stay.

Languages

Chinese (Cantonese), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1500 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (JPY 1500 per night)

Parking and public transport

  • Covered valet parking on site (JPY 6500 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: JPY 8855 for adults and JPY 4428 for children
  • 9 restaurants and 2 coffee shops
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Fitness classes
  • Full-service spa
  • Pilates classes
  • Yoga classes

Family friendly

  • Baby bath
  • Changing table
  • Children's games
  • Children's toys
  • DVD player
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Pushchair

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (5920 square feet)
  • Meeting rooms - 15

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • Lift

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • In-room massage
  • Laptop-compatible safe
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 22770 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 8855 for adults and JPY 4428 for children
  • Fee for in-room wireless internet: JPY 1500 per night (rates may vary)
  • Fee for wireless internet in public areas: JPY 1500 per night (rates may vary)
  • Covered valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility or spa tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo
Mandarin Oriental, Tokyo Hotel
Mandarin Oriental, Tokyo Tokyo
Mandarin Oriental, Tokyo Hotel Tokyo

Mandarin Oriental, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 300 out of 370 reviews" "
Rating 8 - Good. 48 out of 370 reviews" "
Rating 6 - Okay. 11 out of 370 reviews" "
Rating 4 - Poor. 7 out of 370 reviews" "
Rating 2 - Terrible. 4 out of 370 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Immaculate. Perfect location. Wonderful attention to detail.
Stayed 7 nights in Aug 2024

10/10 Excellent

Utshob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing as well as the food at sense , they are very accommodating
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer, Ancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property twice in the last 2 years . The hotel is beautiful property with stunning views of Tokyo. We found the service has slipped ever so slightly from our initial visit but over all, still an impressive venue. A special thank you of appreciation goes out to Kutari the young gentleman who greeted us each day in the car park. Most helpful and pleasant each and every time we saw him, service with a smile ! One negative regarding policy. The property pool is only available for guests from 6:30 am til 9:30 am. Only guests having a spa treatment booked were entitled to use it after those hours. We feel that’s not a terrific message to send to those paying clients who should be entitled to use the pool as any other hotel would offer.
Stayed 7 nights in Jun 2024

10/10 Excellent

David, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and service
Stayed 4 nights in Jun 2024

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how convenient the location is. The metro station is right next to the hotel. It takes just 10 mins to go to Ginza. It is also on the line where Omotesando and Shibuya. I also like the bar. Very cool. Classic cocktails with its own creativity and a fine touch of Japanese culture in it. Staff are very helpful. The room is amazing. Looking directly into the metropolis.
Stayed 2 nights in Jun 2024

10/10 Excellent

gerald, Newport Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like service, you will like this hotel. The service is outstanding. The hotel goes out of its way to make you feel at home. We stayed at one of the higher end suites and we welcomed with a very ample fruit basket with some of the best fruit I have ever had. The restaurants try to know you by name. The spa is first class and the sauna has a 30 story view of the city.
Stayed 3 nights in Jun 2024

8/10 Good

gerald, Newport Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 5 star resort it is a bit tired. Food not great. View of city spectacular
Stayed 2 nights in Jun 2024

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic vacation!
We had an amazing stay! Excellent service, fantastic amenities, and overall a standout experience.
Stayed 5 nights in May 2024

10/10 Excellent

Vicki, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really professional and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Stay
The hotel was so so beautiful and the staff were so fabulous and so so kind. The room was above perfect.
Stayed 3 nights in Apr 2024

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars all the way!
Stayed 6 nights in Apr 2024

10/10 Excellent

Sergei, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, amazing views, 5 amenities. We enjoyed everything, the quality of the room with a stunning view from 30th floor, fantastic choices at breakfast, walkable to amazing restaurants and shopping at Ginza! Service is second to none. Definitely will come back!
Stayed 2 nights in Apr 2024

6/10 Okay

Peter

Stayed 3 nights in Apr 2024

2/10 Terrible

Steve

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ripped off and zero accountability
Hotel is a stripped down version of MO. Nothing is included with the room. You have to pay for the spa facility after 9am. They charge $60 for breakfast. They also add a 15% service charge to everything, so you get ripped off on two levels. Room was small and dated. Dirty windows. Service is unacceptable. We were there with another couple who was getting married. The hotel knew this. We also reminded them of the wedding. Their wedding came and went, and the hotel did NOTHING. The morning after we let them know of our disappointment. Only then did they send over some fake rose petals and a bottle of champagne. When we were checking out and were asked about our stay, and we told them about the missed wedding, (among other things), they had the audacity to respond by saying they did something for the wedding. Somehow doing it a day late is acceptable and our complaint wasn't valid to them. This is the epitome of terrible customer service. Zero accountability.
Stayed 6 nights in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here, you’ll love it!
Such an amazing stay at this hotel! The hotel and service was impeccable - fantastic food, beautiful rooms, the spa is top notch, and everyone who works here was extremely helpful and friendly. Can’t recommend this place enough!
Stayed 3 nights in Feb 2024

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is impeccable. Very polite staff .
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Wang Fung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great spa, great service and great sushi
Stayed 4 nights in Jan 2024

10/10 Excellent

Ugur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Toshiyuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience!
Stayed 1 night in Dec 2023

10/10 Excellent

Susan, Lebanon

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
everything about this hotel was more than perfect. we had heavenly great time there. Thanks a lot for your perfect service and hospitality. We will definitely going back soon!
Stayed 4 nights in Nov 2023