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Mercantile Hotel The Rocks

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercantile Hotel The Rocks

Lunch and dinner served
Serves breakfast, lunch and dinner
Front of property - evening/night
Group Room with Shared Bathroom
Serves breakfast, lunch and dinner

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
25 George Street, The Rocks, NSW, 2000
  • The Rocks Markets
    1 min walk
  • Overseas Passenger Terminal
    3 min walk
  • Sydney Harbour Bridge
    6 min walk
  • Sydney, NSW (RSE-Rose Bay Seaplane Base)
    22 min drive

Room options

View all photos for Standard Twin Room, Shared Bathroom

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Shared Bathroom

  • 13 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Twin Room, Shared Bathroom (with 2 Single Beds)

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Shared Bathroom (with 2 Single Beds)

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, Shared Bathroom

Standard Single Room, Shared Bathroom

Standard Single Room, Shared Bathroom

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite

Superior Double Room, Ensuite

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Ensuite

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Front of property

Neutral Bay Lodge

Free WiFi
Business services
Laundry
Housekeeping
4.0 out of 5, Very good, (529)
The price is NZ$145
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Neutral Bay Lodge

About the area

Sydney

With a stay at Mercantile Hotel The Rocks in Sydney (The Rocks), you'll be steps from The Rocks Markets and Ken Done Gallery. .This hotel is 0.1 mi (0.2 km) from Sydney Visitors Information Centre and 0.1 mi (0.2 km) from Foundation Park.

What's nearby

  • The Rocks Markets - 1 min walk
  • Overseas Passenger Terminal - 3 min walk
  • Sydney Harbour Bridge - 6 min walk
  • Circular Quay - 11 min walk
  • Sydney Opera House - 16 min walk

Getting around

  • Sydney Circular Quay Station - 8 min walk
  • Wynyard Station - 13 min walk
  • Sydney Airport (SYD) - 26 min drive

Restaurants

  • ‪The Squire's Landing - ‬4 min walk
  • ‪Cruise Bar - ‬5 min walk
  • ‪Sake the Rocks - ‬4 min walk
  • ‪Endeavour Tap Rooms - ‬3 min walk
  • ‪The Dining Room - ‬7 min walk

About this property

Mercantile Hotel The Rocks

Adults-only Sydney hotel in The Rocks with a restaurant
Mercantile Hotel The Rocks offers 14 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested.
Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, a hair salon, and a television in a common area.
Enjoy a satisfying meal at The Mercantile Hotel serving guests of Mercantile Hotel The Rocks. Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk.
The Mercantile Hotel - This bistro serves lunch and dinner.
The Mercantile Hotel - This pub specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • The Mercantile Hotel
  • The Mercantile Hotel

Conveniences

  • ATM/banking services
  • Front-desk safe

Guest services

  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • No housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open Monday - Tuesday (noon - 7:00 PM) and Wednesday - Sunday (11:30 AM - 9:00 PM)
The check-in location differs from the property location; go to: [Bar]
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Mercantile Hotel Rocks
Mercantile Hotel
Mercantile Rocks
Mercantile The Rocks The Rocks
Mercantile Hotel The Rocks Hotel
Mercantile Hotel The Rocks The Rocks
Mercantile Hotel The Rocks Hotel The Rocks

Mercantile Hotel The Rocks Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 326 out of 973 reviews" "
Rating 8 - Good. 410 out of 973 reviews" "
Rating 6 - Okay. 157 out of 973 reviews" "
Rating 4 - Poor. 54 out of 973 reviews" "
Rating 2 - Terrible. 26 out of 973 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hilda

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the old style pub and its history. Comfortable but showing its age, room was noise due to work being done on the block behind the building just outside our bath room window, but the bath room door was water damaged and could not be closed. Would stay again, there appears to be plans to do work on the build in 2024
Stayed 1 night in Dec 2023

8/10 Good

Shelby

Travelled with partner
Disliked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good.
Stayed 2 nights in Dec 2023

8/10 Good

Antonius, Eli Waters

Travelled with partner
Liked: Staff & service
Great location but the noise wasn't appreciated. Not the hotel's fault. Council decided to clean the footpaths from 6.30 pm till late and then the building next door was undergoing renovations and started pneumatic hammering at 7.00 am. Destroyed my intended restful sleep. Great staff and food was excellent value too.
Stayed 1 night in Dec 2023

2/10 Terrible

Lonnie

Disliked: Cleanliness, amenities, property conditions & facilities
This property was filthy and the aircon blew hot air into the room and was black with mold/dust. The tub was so bad I didn’t even ask them to clean the hair and bugs out as I would never use it!! Despite booking this room because it had a big bathtubs!! Do not recommend!!! Have pictures but don’t know how to post! Completely disgusting and rip off!!!
Stayed 1 night in Dec 2023

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position friendly staff rooms in need of revamp which I believe is happening
Stayed 1 night in Dec 2023

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities
Great location and atmosphere. Live music was on but it was quiet in my room.
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Join the party
We arrived late on a Saturday, no problem the pub was busy so found someone who came to check us in. The room was clean and nice to find somewhere with twin beds. We quickly realised they would be better off with double glazed windows as you can hear everyone outside along with the music so that first night it was gone 3am till we finally got some sleep but 0630 someone was using a vacuum or a blender and it went on for ages. The building is old and you can tell from pain peeling but it wasn’t an issue. The location was brilliant and if you are there to join in with the drinking brilliant. Overall it wasn’t a bad stay.
Stayed 6 nights in Nov 2023

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, room comfort
The hotel was older than I expected, but the room was exactly what I expected. All of the staff were friendly & EXTREMELY helpful. We also liked the location in the "rocks" area.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Disliked: Property conditions & facilities
It was typical ye olde pub accommodation. Good value, great location, but a bit tired facilities wise
Stayed 2 nights in Nov 2023

4/10 Poor

Hugh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed-the difference between the room photos and the reality were quite significant - stains on the carpet, no working light in the bathroom, no grate in the shower, the bath was dirty, paint peeling off window frames, a large portable air conditioning unit that was broken (the taped together parts at the back had come apart). The saving grace was clean sheets and towels and the proximity to the rocks.
Stayed 2 nights in Oct 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, we walk here with our luggage from a cruise ship, it was 4 blocks. It is close to light rail, ferries busses and the train system. good dining at the pub and close to other dining venues. Close to the Harbor bridge with good access. An elevator would be helpful, but we were assisted with getting our luggage to the third floor. I would be happy to stay there again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and atmosphere!
Stayed 1 night in Oct 2023

2/10 Terrible

June

Disliked: Cleanliness, staff & service, property conditions & facilities
Mattress was filthy and I didn’t stay
Stayed 1 night in Oct 2023

6/10 Okay

Julia

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location of this Hotel is amazing. Right in The Rocks and walking distance to Circular Quay, it doesn’t get any better. The staff were friendly too. Unfortunately though it is in dire need of some TLC. I believe they will be closed for renovations in 2024 which is very much needed. The bathrooms are in poor condition, with paint peeling and mould. The showers are poor, with either no water pressure or they don't get hot at all. The rooms were basic but comfortable. Overall, you get whay you pay for and for the price and a place to sleep, it met those requirements.
Stayed 1 night in Oct 2023

4/10 Poor

joseph

Disliked: Staff & service, amenities, property conditions & facilities
The walls all the paint is peeling off the tiles road damaged in the bathrooms hot water doesn't work properly Infested with mosquitoes
Stayed 2 nights in Oct 2023

6/10 Okay

Ronalie

Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Liked: Staff & service
Staff were friendly. Very convenient location.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Convenient and close to harbour
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. And, as always, great location.
Stayed 1 night in Oct 2023

8/10 Good

Tracy-Lee

Stayed 2 nights in Oct 2023

6/10 Okay

Jack

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was different to the presented photos, air con in room was one of those portable ones with a broken tube, bed was terrible, pillows where terrible and room just looked unkept. But surrounding area was great and easy walking distance.
Stayed 1 night in Oct 2023

8/10 Good

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly staff and flexible check in
Stayed 1 night in Sep 2023