2/10 Terrible
Jack
Travelled with family
1 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay. We love this location and had a great experience the first time.
Not anymore.
Our room was filthy. There was vomit or spills on the headboard, residue or some liquid on the bedsheets and bed skirt. When I brought up the issue to the front desk - the gentleman showed no apology. Eventually after insisting he brought the custodian who eventually helped us wipe the mess and change the sheets. We stayed for 3 nights - no offer to change rooms right away or clean right away.
On check out, we misplaced one room card and we were shocked when we were demanded, yes demanded, to pay 500 yen to replace the card. The guy looked at us and talked to us like a criminal. For the filthy room the very least would have been to not charge us for the extra room key which no other hotel does.
I have recommended this hotel to many in the past. I cannot in good conscience recommend this hotel to anyone unless they take their service on par to others. The front desk staff need more compassion and if they hate their job go elsewhere.
I have asked an English speaking manager to call me to discuss these issues. As of today no response or bother to discuss.
Jack
Stayed 3 nights in Sep 2024