We arrive late in the evening and the frontdesk staff were friendly, welcoming, helpful in getting us checked in quickly and easily. We booked this hotel purely as it was covenient to return our rental car, just a few minutes walk away, and to get a shuttle bus from the hotel to the airport the next morning for a super early flight out of Melbourne Airport. The member of staff that took us to the airport was friendly, helpful and got us to the airport safely and in time for dropping our bags and getting our flight. We weren't at the hotel long, but it served the purpose we needed and would use again if we had similar needs. Thanks