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Castle Hilo Hawaiian Hotel

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Room, Oceanfront
Lanai
Sports facility
Suite, 1 Bedroom, Ocean View | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    ‪1 min walk‬
  • Liliuokalani Park and Gardens
    ‪6 min walk‬
  • Coconut Island Park
    ‪7 min walk‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (1226)
The price is NZ$673
for 1 room
includes taxes & fees
7 Feb - 8 Feb
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

About the area

Hilo

With a stay at Castle Hilo Hawaiian Hotel in Hilo (Keaukaha), you'll be steps from Hamakua Heritage Corridor and Naniloa Country Club. .This golf hotel is 0.2 mi (0.4 km) from Coconut Island Park and 0.3 mi (0.5 km) from Liliuokalani Park and Gardens.

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk
  • Coconut Island Park - 7 min walk
  • Hilo Farmers Market - 4 min drive
  • University of Hawaii at Hilo - 5 min drive
  • Port of Hilo - 6 min drive

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 286 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Satisfy your appetite at WSW The Steakhouse, a steakhouse which features a bar/lounge. Dining is also available at the coffee shop/cafe. Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: USD 7-25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • WSW The Steakhouse
  • ICafe/Waioli Lounge

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 513 out of 1127 reviews" "
Rating 8 - Good. 350 out of 1127 reviews" "
Rating 6 - Okay. 162 out of 1127 reviews" "
Rating 4 - Poor. 59 out of 1127 reviews" "
Rating 2 - Terrible. 43 out of 1127 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Karen and terry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay in Hilo for 1 night only if going to national park. Better yet don’t stay in town at all. Boarded up parents with people living in on same road
Stayed 2 nights in Oct 2024

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at this property whenever we are visiting Hilo
Stayed 3 nights in Oct 2024

8/10 Good

Tracy, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, especially in restaurant and bar. Everything was comfortable, just a little older property. Would definitely stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Conrad Janik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Vincent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2024

6/10 Okay

Kathy

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We liked how the staff was fast and professional checking in and out of our hotel. What we didn’t like was we found some bugs in our hotel room and my daughter’s blanket was dirty and the toilet paper holder did not not hold the paper and it kept on falling down.
Stayed 1 night in Oct 2024

6/10 Okay

Terry

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
You had to go to the laundry room to get towels for the pool. The staff would take breaks on the 2nd floor overlooking the pool, so you had cigarette smoke and people watching you while you swam or laid out.
Stayed 8 nights in Oct 2024

10/10 Excellent

Thal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an older hotel, it was well maintained. The only thing was housekeeping service was every other day. Would like to have it every day.
Stayed 5 nights in Oct 2024

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was not stated anywhere, and we were not alerted that they don’t do the rooms for stays below 4 days. However, they did give us a fresh set of towels and toiletries when we complained.
Stayed 2 nights in Oct 2024

10/10 Excellent

lawrence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While on a stay there on October 6, 2024, there was a group of registered or non registered guest at the pool with their own coolers drinking green bottle alcohol beverages. At night kids running and making noise through the hallways late at night. Other than that it’s a good hotel. Love the ocean view.
Stayed 4 nights in Oct 2024

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August
Amazing and awesome
Stayed 3 nights in Oct 2024

10/10 Excellent

Stylez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap
Stayed 1 night in Oct 2024

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved everything about this hotel and our stay there. Will definitely return on our next vacation in Hilo.
Stayed 3 nights in Oct 2024

10/10 Excellent

Agnes M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful sleep but dont expect much -free breakfast
Big rooms and bathroom. Love the bed and linens, allow me to sleep well during our one night stay prior to a morning flight. The free breakfast included has no protein. Just coffee, juice and small pieces of bread.
Stayed 1 night in Oct 2024

10/10 Excellent

Llewellyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff always show lots of aloha, rooms are clean, beautiful ocean views of Mokuola (Coconut Island), Hilo Bay with majestic Mauna Kea as a background.
Stayed 2 nights in Oct 2024

10/10 Excellent

BIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for vacation in Hilo area.
Stayed 5 nights in Oct 2024

10/10 Excellent

ROBERTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms. Food in the on site restaurant was very good. We ate there twice. Staff was very friendly and accommodating
Stayed 5 nights in Oct 2024

10/10 Excellent

Zhancai

Liked: Cleanliness, staff & service, property conditions & facilities
very nice！
Stayed 2 nights in Oct 2024

8/10 Good

SANGGEE

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Oct 2024

4/10 Poor

Girish

Disliked: Property conditions & facilities
Paid for a view rooms and got partially blocked view rooms.
Stayed 4 nights in Oct 2024

10/10 Excellent

Shih-Hua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the area. Nice and quiet with easy access to parks and beaches
Stayed 3 nights in Sep 2024

8/10 Good

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
Dead roach by the bed, loud toilet after flushing, a/c super loud when trying to sleep. Can hear every door closing.
Stayed 3 nights in Oct 2024

2/10 Terrible

Isabella

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were flies all over the breakfast buffet. Infested with flies
Stayed 2 nights in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024