Overall our stay was great.
Pros : concierge service was amazing. Alison went above and beyond to make sure we had a private car and an in room massage. Room was clean, bed was comfortable and the views were stunning!
Cons: bell service didn’t deliver laundry
Housekeeping never collected our trash, extra blanket that was requested ( I get cold easily due to anemia) never was delivered to our room.
Side note: as other reviews have pointed out, when you check in they’ll ask if you want to upgrade. We said no thanks, but as it was our anniversary they said it was complimentary and asked if we wanted a pool view. I said no because as other reviews pointed out, the bass from the music is loud and sleeping would be hard. We got a room on the 31st floor and while we still kinda heard the bass, it wasn’t bad, the views were great and overall the location was convenient. You’re right in Fremont street so you’re close to entertainment, cheaper food and of course souvenir shops.