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Plum Carlton Serviced Apartments

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Plum Carlton Serviced Apartments

Exterior
Reception
Deluxe Studio Apartment | Private kitchen
Deluxe Hotel Suite
Individually decorated, individually furnished, desk, blackout curtains

Reviews

7.4 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
528 Swanston Street, Carlton, VIC, 3000
  • Lygon Street
    4 min walk
  • University of Melbourne
    6 min walk
  • Melbourne Central
    8 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    23 min drive

Room options

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Hotel Suite

Deluxe Hotel Suite

Deluxe Hotel Suite

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Apartment

Deluxe Studio Apartment

Deluxe Studio Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Room
Arrow on Swanston
Pool
Kitchen
Free WiFi
Restaurant
3.5 out of 5, Good, (2239)
The price is NZ$234
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Arrow on Swanston

About the area

Melbourne

Located in Melbourne (Carlton), Plum Carlton Serviced Apartments is within a 10-minute walk of Melbourne Central and Queen Victoria Market. .This hotel is 0.3 mi (0.5 km) from University of Melbourne and 0.6 mi (1 km) from Melbourne Museum.

What's nearby

  • University of Melbourne - 6 min walk - 0.5 km
  • Melbourne Central - 8 min walk - 0.7 km
  • Queen Victoria Market - 9 min walk - 0.8 km
  • Bourke Street Mall - 14 min walk - 1.3 km
  • Collins Street - 16 min walk - 1.4 km

Getting around

  • Showgrounds Station - 6 min drive
  • Melbourne Central Station - 9 min walk
  • Melbourne Airport (MEL) - 23 min drive

Restaurants

  • ‪Universal Restaurant - ‬5 min walk
  • ‪Mandina kitchen - ‬5 min walk
  • ‪Hareruya Pantry - ‬3 min walk
  • ‪Ini Studio - ‬3 min walk
  • ‪Humble Rays - ‬3 min walk

About this property

Plum Carlton Serviced Apartments

Hotel with a 24-hour front desk, a short walk to Melbourne Central
Plum Carlton Serviced Apartments offers 43 air-conditioned accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 43 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Satisfy your appetite at the hotel's coffee shop/cafe.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (AUD 25 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • 1 coffee shop/cafe

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible (may have limits)

More

  • Books
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 30.0 per day
Cribs (infant beds) are available for AUD 10 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned

We should mention

Alcohol is not served at this property
Parking height restrictions apply

Property is also known as

Plum Apartments Carlton
Plum Carlton
Plum Carlton Apartments
Plum Carlton Serviced Apartments
Plum Serviced Apartments Carlton
Plum Serviced Carlton
Serviced Apartments Carlton
Plum Carlton Serviced Apartments Melbourne Hotel Melbourne
Plum Carlton Serviced Apartments Apartment
Plum Serviced Apartments Apartment
Plum Serviced Apartments
Plum Carlton Serviced Apartments Hotel
Plum Carlton Serviced Apartments Carlton
Plum Carlton Serviced Apartments Hotel Carlton

Plum Carlton Serviced Apartments Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 623 reviews" "
Rating 8 - Good. 263 out of 623 reviews" "
Rating 6 - Okay. 126 out of 623 reviews" "
Rating 4 - Poor. 56 out of 623 reviews" "
Rating 2 - Terrible. 42 out of 623 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jillian

Disliked: Cleanliness, property conditions & facilities
Misdescribed as serviced apartment. Better described as a smelly rundown student apartment.
Stayed 1 night in Aug 2024

6/10 Okay

Asha

Stayed 1 night in Feb 2024

2/10 Terrible

Ray

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.
Stayed 2 nights in Mar 2024

8/10 Good

Léa

Liked: Staff & service
Staff is pretty nice and arranging
Stayed 6 nights in Mar 2024

2/10 Terrible

Tania

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Stayed 2 nights in Feb 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.
Stayed 1 night in Feb 2024

6/10 Okay

Jy

Disliked: Staff & service
Close to city, served its purpose for a night stay in city.
Stayed 1 night in Feb 2024

2/10 Terrible

nathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No one there for check in room was dirty
Stayed 2 nights in Feb 2024

4/10 Poor

Alison

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.
Stayed 2 nights in Jan 2024

4/10 Poor

Hailey

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.
Stayed 3 nights in Jan 2024

6/10 Okay

Michal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall dirtiness, not working tv and limited lighting.
Stayed 2 nights in Jan 2024

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Stayed 1 night in Nov 2023

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.
Stayed 4 nights in Mar 2023

6/10 Okay

Man Ying

Travelled with family
We arrived at 1am with no one at reception. Called and was told that my booking was not in the system and to find alternative stay for the night. Yes we were reimbursed for the expense but it was 1am and our first trip to Melbourne. Will be good idea to contact them to ensure your booking is in the system. The room would use a paint job, bed side lamps used UBS but they didn't provide adaptor so can't use. Go in without expectations and you won't be disappointed.
Stayed 3 nights in Feb 2023

6/10 Okay

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small. Parking wasn't free. Front desk had no idea what was happening. The cot had no mattress. The television had no aerial cable. Nice walk to the city where there's a lot of nicer hotels.

2/10 Terrible

Aaron

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.

2/10 Terrible

Leonnie

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
They cancelled my accommodation without even 24 hours notice. They have avoided any responsibility of alternative accommodation or refunding my payment that I made 3 months prior to the date. I still do not have a refund and had to find and pay for my own alternative accommodation Absolutely Terrible
Stayed 1 night in Nov 2022

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, reasonably comfortale and clean, very friendly front-desk manager.
Stayed 4 nights in Nov 2022

6/10 Okay

Bernie

Travelled with partner
Disliked: Cleanliness
Booked parking but was told it wasn’t available when I got there, because another car had failed to leave so there were no spots! Dishes hadn’t been cleaned from previous booking, and rooms are small and stuffy with no air conditioning, just a big fan, which doesn’t really cool the place down. It’s virtually a step up from a backpackers! Pretty ordinary.

4/10 Poor

Naomi

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Plum was very clean and in a great location. However TV was tiny and didn't work (manager couldn't sort it x 2 - did offer to change my room but was unpacked by then); fridge worked intermittently and had to pull out from under the bench to get it started) and the bed was two singles linked together with a flimsy sheet over the top (didn't cushion the ridges at all).