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I am staying at The Cumberland Hotel for four days, and I’m so happy with my choice. On 14th February, I arrived with my mother, who traveled from China for my graduation. We were deeply touched by Janhvi’s warm service. Despite the busy Valentine’s Day and the hotel’s 800-room capacity, she arranged a perfect room and even decorated it with a special message welcoming my mother and congratulating me. It was a heartwarming surprise! The service has been excellent—housekeeping is prompt, the restaurant food is delicious, and all staff are professional. Huge thanks to Janhvi for making our visit so memorable. Highly recommended!

Great location, near King's Cross Station and other public transport. Inner rooms (the no window ones) are super quiet, despite the busy road outside. Staff were friendly.

The staff are wonderful. Very helpful. Fantastic Chinese restaurant on the top floor. Room service is great. Highly recommend for business or pleasure.

The room service for dinner and breakfast was fast. I loved the area i was around it was very convenient.

The location was excellent and the rooms clean. We would stay there again. Very central to getting around London and access to public transportation is good.

Location, location, location