We recently stayed at this hotel for new year, while preparing for a long trip and found it to be overall clean and quiet. However, the breakfast experience was incredibly disappointing. Breakfast was advertised from 7 to 9 AM, but by 8 AM, most of the food was already gone. The kitchen was severely understaffed, with only one person attempting to prepare meals for a building with over 300 rooms.
To make matters worse, the staff complained about having only one oven to serve such a large number of guests and not having enough food to accommodate everyone. Guests were left waiting in line for over 30 minutes just for food, Instead of being apologetic, the staff member in the kitchen was rude, frequently voicing her frustration about the situation. The general attitude was dismissive, offering a casual “we’re doing the best we can” without showing much care for the guests. She offered the solution that if you want breakfast, you have to get up early so you may have breakfast included, but they may not have enough food for you as a guest with such a big name behind them such as Hilton it was quite disappointing to say the least.
If breakfast is important to your stay, I recommend looking elsewhere. Otherwise, the hotel itself was fine for a quiet night’s rest.
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