2/10 Terrible
Carly
Travelled with family
10 Dec 2025
Disliked: Cleanliness, property conditions & facilities
Unfortunately many things didn’t go well. We arrived and squeezed in to a park that I could barely get out of the car and was told we’d been upgraded. We had to drive a block away to the upgraded room. Inside was filthy walls, filthy blinds, filthy heater, no air conditioner (room I booked did), one roll of toilet paper, bathroom drawer filled with hair- the worst condition I’d ever seen a room. It was like we were being pranked as they couldn’t possibly call that an upgrade! I called reception and she said to come back and she’ll give the room I booked. Walked back down 2 flights of stairs with a sore leg (wasn’t told there’s no lift), packed car back up and drove back. I tried to inform reception of the condition but she appeared disinterested and just wanted to give the booked room without hearing what was actually wrong with the other room. I thought they may want feedback if they’re not familiar with all the rooms. The booked room was a lot better and more comfortable, however the kettle had dried pasta in it which went in our tea, the bedside table had a tea bag stuck to it, the bathroom tap didn’t turn off, the double bed was filled with hair and the sheets appeared dirty and not changed. It was a really disappointing and unpleasant stay unfortunately.
Carly
Stayed 1 night in Dec 2025