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Comfort Inn The Pointe

3.0 star property

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Exterior
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Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View map
1 Prospect Pointe, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪2 min walk‬
  • Place, Rainbow Bridge
    ‪5 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪7 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(60 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(169 reviews)
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Niagara Falls

With a stay at Comfort Inn The Pointe in Niagara Falls (Downtown Niagara Falls), you'll be steps from Niagara Falls State Park and 6 minutes by foot from Rainbow Bridge. .This hotel is 0.9 mi (1.4 km) from Fallsview Indoor Waterpark and 0.9 mi (1.5 km) from Casino Niagara.

What's nearby

  • Niagara Falls State Park - 2 min walk - 0.2 km
  • Conference Center Niagara Falls - 3 min walk - 0.3 km
  • Rainbow Bridge - 5 min walk - 0.5 km
  • Maid of the Mist - 5 min walk - 0.5 km
  • Seneca Niagara Resort & Casino - 7 min walk - 0.6 km

Getting around

  • Niagara Falls Station - 3 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 34 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Halal Kitchen - ‬2 min walk
  • ‪Rainforest Cafe - ‬4 min walk
  • ‪Anchor Bar - ‬5 min walk

About this property

Comfort Inn The Pointe

Hotel with free breakfast, steps from Niagara Falls State Park
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 110 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a vending machine.
A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Planning an event in Niagara Falls? This hotel has 1056 square feet (98 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 20 per night)
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,056 square feet of conference space
  • Meeting room

Outdoors

  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 75.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 20.00 per night
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Pointe
Comfort Inn Pointe Hotel
Comfort Inn Pointe Hotel Niagara Falls
Comfort Inn Pointe Niagara Falls
Comfort Inn Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Hotel
Comfort Inn The Pointe Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls

Comfort Inn The Pointe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 703 out of 1604 reviews
Rating 8 - Good. 433 out of 1604 reviews
Rating 6 - Okay. 263 out of 1604 reviews
Rating 4 - Poor. 102 out of 1604 reviews
Rating 2 - Terrible. 103 out of 1604 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kannan

Disliked: Cleanliness, property conditions & facilities
The room was very dirty especially the bathroom . It was not even cleaned properly . The room was not ready for occupancy. Even shower curtain was not there . No bath tissues . We have to request to get one . Even upon complaining about dirty bathrooms the receptionist just note it down and no one ever got back . Overall very unpleasant stay and one to regret !!!
Stayed 1 night in Oct 2025

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the national park. Lovely comfy beds. Restaurant onsite and near to other facilities.
Stayed 1 night in Oct 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Close to the national Park
Stayed 1 night in Oct 2025

10/10 Excellent

Kyaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent room and excellent location to the view point and fall.
Stayed 1 night in Sep 2025

8/10 Good

raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park was right across the street! Beds are rock hard !!
Stayed 2 nights in Oct 2025

6/10 Okay

Natasha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect for walking to the Falls but that was the best part of this hotel. This hotel is very outdated and pretty dirty. Wallpaper chipping everywhere and stains on walls. Rooms are very small and carpet needs replaced. It's ripped and stained. The staff was on another level. Don't ask for anything. They all (except the lady who worked the morning shift) seemed so bothered that they had to work. Every time I had a question they were so bothered that they had to pause their TikTok videos and look up from their phones. Very rude staff, especially the guy working the night shift. He even made the comment of "why do I have to keep getting up? Ugh!"
Stayed 2 nights in Oct 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, Wi-Fi worked well for all our devices. The location was what drew us to this hotel, it is directly across the road to the entrance of Niagara Falls State Park. The convenience was wonderful. There is a small brewery/restaurant on property that was delicious, and outside were several food trucks, and many small cafes, pizza places etc with in walking distance. The hotel was also convenient to walking across Rainbow Bridge into Canada. Now the down side, 6 floors and only one ice maker worked, hubby tried every floor, and the only working machine was on the 6th floor. Once we knew where it was, it was only a slight inconvenience. Parking....be prepared, I read online that it was $10 a night, but upon arrival they said it was $20 a night. It was the slow season and the parking lot was almost empty and the kicker was that they were charging the public only $15 a day to park. I voiced my displeasure with that arrangement, and they waived the fee. Overall, I would definitely stay here again for all the conveniences.
Stayed 3 nights in Sep 2025

6/10 Okay

Linda

Disliked: Staff & service
The best thing I can say about this place is that it is a GREAT location. Niagara Falls State Park is literally right outside the back entrance. The bridge to walk over to the Canadian side is just a couple short blocks away. Other than that I found the hotel itself to be very mediocre and in need of updating. The front desk staff, while not outright rude, were not exactly warm & welcoming. Check-in is at 4pm. The older female employee at the front desk told me my room was not ready even though it was a little after 4. I waited in the lobby, along with others waiting for their rooms. Then we watched as other people arrived & received rooms. Even though our rooms had since become ready, she never let us know even though she knew we were right there waiting. How frustrating after a long day of traveling to get there. Breakfast was nothing special. Powdered scrambled eggs, lukewarm potatoes, donuts that seemed stale. A waffle maker that overcooked or burnt your waffles if you let them cook for the amount of time on the automatic timer. There was a nice selection of yogurt which saved the day for me. There was no fresh fruit (apples or bananas) which would have been nice. The chairs in the breakfast room are in desperate need of being reupholstered or replaced. Overall I was disappointed because the free breakfast was one of the factors in me selecting this hotel.
Stayed 3 nights in Oct 2025

2/10 Terrible

Subramanian

Stayed 2 nights in Oct 2025

10/10 Excellent

Jeffery

Stayed 1 night in Oct 2025

2/10 Terrible

Ted

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Glenda

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The room is small too many old furniture
Stayed 1 night in Oct 2025

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Parking $20 a day is extra. Beware!

The stay was nice but when I went to breakfast I was talking to other people and ask them how they liked Comfort Inn. 3 other visitors heard us talking and had a concern about the same thing. The $20 day parking was brought to my attention. I had already paid for hotel and now they want $20 a day to park. I stayed here in 2023 and parking was free. We placed the parking pass on the car dash and that was it. The people I was speaking with were upset because they didn’t see on the booking about the parking fee. That seemed to be the only complaint. So if you stayed at The Comfort Inn The Point, let me know if you new about the $20 a day Parking when you booked your hotel room. By the way the breakfast type breakfast was awesome. We stayed 2 days.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jiaqi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had all the amenities I expected. The breakfast was good however the furniture could use some updating looked worn out. Also, I did not know about an additional 20$ parking fee require to keep my car parked in the lot. I know Parking around the park and falls can be hard to find but paying guest should not have to pay extra to park their cars.
Stayed 1 night in Sep 2025

8/10 Good

Kalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Niagara Park & scenic walkways. This time of year is definitely off season so many food places were closed for the winter but it was perfect for our stay. A lot fewer people & we had everything we needed for a one night stay. Room was comfortable but beds a little too firm. Older property but clean for the most part.
Stayed 1 night in Oct 2025

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Very convenient to local spots. Definitely needs an update
Stayed 2 nights in Sep 2025

6/10 Okay

Virginia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Shadana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We went breakfast around 8am, no coffee, no cream cheese. Half of the stuff was empty. No fresh fruits either. The staff was very unfriendly and not helpful at all. The only thing i loved about thos place was the location. It is at a very great location to Niagra falls and the Canada boarder.
Stayed 2 nights in Sep 2025

8/10 Good

Omid

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great! It is a nice place right close to the falls. I enjoyed my stay. Downsides: It is not a fancy place. Breakfast was mediocre. Wifi was bad.
Stayed 1 night in Sep 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very unaccommodating. When talking to front desk they were always rude and talked like they didn't care about their job, the hotel, and especially guest. Never will book a Comfort in again.
Stayed 1 night in Sep 2025

10/10 Excellent

Latona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Teddy

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Great Location but that was it.

The surrounding area is wonderful. The hotel needs some updates and some staff that don't smoke marijuana all the time. The breakfast was not very good.
Stayed 3 nights in Sep 2025

10/10 Excellent

David, Wildomar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Internet was slow but overall wonderful place to stay! Breakfast is amazing! They have everything you could want!
Stayed 3 nights in Sep 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice property for the price. It was located located across the street from the state park. There were many dining, sites & shopping within walking distance.
Stayed 2 nights in Sep 2025