With a stay at Wyndham Rochester Downtown, you'll be centrally located in Rochester, within a 5-minute drive of Strong and University of Rochester. .This hotel is 7.6 mi (12.3 km) from Rochester Institute of Technology and 7.5 mi (12.1 km) from Lake Ontario.
What's nearby
Blue Cross Arena - 4 min walk - 0.4 km
Rochester Riverside Convention Center - 5 min walk - 0.5 km
Eastman School of Music - 14 min walk - 1.2 km
Strong - 16 min walk - 1.4 km
University of Rochester - 4 min drive - 3.5 km
Getting around
Rochester Station - 14 min walk
Greater Rochester Intl. Airport (ROC) - 12 min drive
Restaurants
St Paul Proper - 9 min walk
Founders Cafe - 6 min walk
The Street - Craft Kitchen & Bar - 7 min walk
Pane Vino Ristorante - 7 min walk
The Pizza Stop - 3 min walk
About this property
Wyndham Rochester Downtown
Riverfront hotel with 2 restaurants and a 24-hour fitness center
Wyndham Rochester Downtown offers 217 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.
This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 217 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. This hotel also features wedding services, a television in a common area, and a ballroom.
Satisfy your appetite at River Club, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Rochester? This hotel has 15024 square feet (1396 square meters) of space consisting of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
River Club - This restaurant serves breakfast only.
State Street Bar & Grill - This restaurant serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transport
Secured, covered parking on site (USD 5 per day)
Wheelchair-accessible parking available
Food and drink
Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 6 to 13.95 per person
2 restaurants
A bar/lounge
Restaurants on site
River Club
State Street Bar & Grill
Things to do
24-hour gym
TV in common areas
Family friendly
Free cot
In-room microwave
Laundry facilities
Mini-fridge
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Vending machine
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services
Business services
5 meeting rooms
Business centre
Computer station
Conference centre (15,024 square foot of space)
Outdoors
On a river
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Bedroom
Blackout drapes
Free cot
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
50-inch flat-screen TV with premium cable channels
Food and drink
Coffee/tea maker
Microwave
Mini-fridge
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Phone
Recycling
Water-efficient showers
Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 50.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property
Payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately USD 6.00 to 13.95 per person
Covered self parking fee: USD 5 per day (in/out privileges)
Pet fee: USD 50.00 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Rochester Plaza
Rochester Plaza Hotel
Holiday Inn Rochester Downtown Hotel
Holiday Inn Rochester Downtown
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn
Wyndham Rochester Downtown Reviews
Reviews
6.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 232 out of 1019 reviews
10 - Excellent
232
Rating 8 - Good. 274 out of 1019 reviews
8 - Good
274
Rating 6 - Okay. 166 out of 1019 reviews
6 - Okay
166
Rating 4 - Poor. 144 out of 1019 reviews
4 - Poor
144
Rating 2 - Terrible. 203 out of 1019 reviews
2 - Terrible
203
7.0/10
Cleanliness
7.4/10
Staff & service
5.8/10
Amenities
6.2/10
Property conditions & facilities
6.2/10
Eco-friendliness
Reviews
6/10 Okay
Brianna
Travelled with family and small children
24 Dec 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
All the signage said Holiday Inn inside and outside the hotel. Listing was incorrect - no breakfast was available on-site. Kind of weird that very few other people seemed to be staying at the hotel, and a fuse box was open on our floor. Staff seemed friendly.
This was the worst experience I have ever had at a hotel. Provided credit card for incidentals which apparently didn't go through. Was woken up late at night saying that it needed to be fixed, we were in bed and asked if it could be dealt with in the morning. 7am wake up call to rudely tell us to come down and fix the problem. Room was prepaid so no fear of us skipping out. We said we would be down, then loud banging on door by security to evict us. My wife in the shower, two kids in room and treated like a criminal. Spoke to manager who said there would be a credit which never happened. Unbelievable experience.
Really nice staff, clean rooms nice service but make sure you grab snacks and drinks before you get there because prices on drinks and chip are ridiculous overpriced
The proximity to the convention center was good. The hotel smelled really bad, they v only make fresh coffee 2x/day waited almost an hour to get fresh towels, there was a mouse in my room. The bed sheets did not look like they were washed properly.
Had to change room night of arrival. Toilet did not work. Front desk unresponsive. Unauthorized charge appeared. Had to chase front desk to get a commitment to fix. In general Front Desk seemed less than competent. I am not usually a complainer.
Stayed for a concert. Place was under construction but it was peaceful and the staff was nice. Just wished there was more shops around for food walking distance
Hotel was nice clena decent location security on site. Only issue was we left for coffee. It was a walk across the street for 15 mins, and when we came back our room was open with the top saftey lock propping the door open. It was not check out time and we still havent recived an answer to why our room was asessed by personal before check out time.
tawny
Stayed 1 night in Apr 2024
8/10 Good
S Jean
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service, room comfort
Heater was very noisy, didn’t sleep well. Phone was totally dead, only usb plugs were on tv. Only one tv station for kids. No exhaust fan in bathroom. Room was clean and comfortable and staff was amazing
Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead
Elsa
Stayed 2 nights in Apr 2024
6/10 Okay
Amara
15 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.
The room itself wasn't bad. Not the cleanest, all the furniture in the room had some sort of damage. The bathroom was tiny. The shower looked like they tried to paint it and is now peeling. There was no hot water in the room. They gave us a key for another room to use and that also didn't have hot water. I don't recommend staying at this hotel. Maybe once they finish the renovations it will be better but it is not good right now
Kyle
Stayed 1 night in Apr 2024
4/10 Poor
Jane
Travelled with family, Business traveller
13 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is under construction yet prices did not reflect this at all. Open ceiling tiles, unmarked parking areas and construction materials everywhere made the late check in frustrating. Bathroom had no toilet paper holder and roll in shower which we didn’t need but certainly important for some, just not us, and showers made the whole bathroom floor wet. Staff was friendly but at one point in the night someone tried to open our door and enter our room. My son had left the knob latch unlocked by accident and they were pushing full force. Thankfully he had closed the door latches. Hotel did not feel safe.
I never leave reviews, period. I have traveled in third world countries and stayed in youth hostels. This was worse. The hotel is not just dirty, it's filthy. Floors are gross with dust and dirt all over them. There was a half empty wine bottle on the floor of our room. Our room had clean linens and was quiet. I throughly checked for bed bugs are couldn't find any, thank god. The staff were friendly. The rooms had paper room numbers taped to the walls. One elevator was out with a sold out hotel. Panhandlers were in the lobby in the evening. The hotel is in a not so great area. Gym is under construction which is not mentioned anywhere until you get there. The neighborhood is not safe to run or walk in alone. Under construction. We paid $450 a night to stay there for the eclipse. Unbelievable. DO NOT STAY HERE!!
Terrible experience, one elevator and several restrooms out of order, room cards constantly demagnetizing, bathtub literally falling apart, seriously understaffed hotel.
Wouldn’t recommend to anyone