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The Ritz-Carlton Maui, Kapalua

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, pool cabanas (surcharge), pool loungers
Property amenity
Beach nearby, white sand, free beach shuttle, beach cabanas
Property amenity
3 outdoor pools, pool cabanas (surcharge), pool loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast available
  • Housekeeping
  • Gym
  • Parking available

Explore the area

Map
1 Ritz-Carlton Drive, Kapalua, HI, 96761
  • Oneloa Beach
    10 min walk
  • Makaluapuna Point
    12 min walk
  • Burger Shack
    1 min walk
  • Kapalua, HI (JHM-West Maui)
    13 min drive

Room options

View all photos for Club Suite, 1 Bedroom, Non Smoking, Lanai

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom, Non Smoking, Lanai

  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

  • 40 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

  • 40 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking, Garden View

  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

  • 237 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Living room

Presidential Suite, 1 Bedroom, Non Smoking

  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

View from room

Club Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

  • 84 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 121 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

  • 121 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Non Smoking, Garden View

  • 121 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Living area

Club Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

65-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, Non Smoking, View (Terrace)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Non Smoking, View (Terrace)

  • 40 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Kapalua

When you stay at The Ritz-Carlton Maui, Kapalua in Kapalua, you'll be by the ocean, within a 15-minute drive of Napili Bay and Whalers Village. .This beach resort is 7.8 mi (12.5 km) from Kaanapali Beach and 0.1 mi (0.2 km) from Jean Michele Cousteau's Ambassadors of the Environment.
View more Resorts in KapaluaOpens in a new window

What's nearby

  • Kapalua Resort - 15 min walk
  • Kapalua Golf Resort Bay Course - 18 min walk
  • Napili Bay - 3 min drive
  • Kapalua Beach - 4 min drive
  • Kapalua Golf Club Plantation Course - 7 min drive

Getting around

  • Kahului Airport (OGG) - 54 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Honolua Store - ‬4 min walk
  • ‪Pizza Paradiso - ‬9 min drive
  • ‪Slappy Cakes - ‬8 min drive
  • ‪L&L Hawaiian Barbecue - ‬8 min drive

About this property

The Ritz-Carlton Maui, Kapalua

Stylish beach retreat with 3 outdoor pools
The Ritz-Carlton Maui, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay movies, and Netflix.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.
Make yourself at home in one of the 463 air-conditioned rooms featuring iPod docking stations and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished lanais. Cable programming along with DVD players are provided for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional features at this Art Deco resort include concierge services, gift shops/newsstands, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy seafood at The Banyan Tree, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Kapalua? This resort has 199993 square feet (18580 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
The Banyan Tree - This poolside restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe - This café serves breakfast, lunch, and light fare. Open daily.
Burger Shack - This beach family restaurant specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe - This poolside café specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Parking and public transport

  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Local area shuttle
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: USD 50 for adults and USD 25 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Banyan Tree
  • Kai Cafe
  • Burger Shack
  • 'Olu Cafe
  • Alaloa Lounge

Things to do

  • 24-hour fitness centre
  • 24-hour pool access
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Art gallery
  • Basketball
  • Bike rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Golf course
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (199993 square feet)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 65-inch smart TV
  • TV channels
  • DVD player
  • iPod dock
  • Netflix
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 55.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the fitness facility without adult supervision
Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 714 out of 1005 reviews" "
Rating 8 - Good. 152 out of 1005 reviews" "
Rating 6 - Okay. 80 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Felisha

Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Yul

Stayed 5 nights in Aug 2024

6/10 Okay

Sang

Travelled with family
Liked: Cleanliness, staff & service
Dining options were average.
Stayed 3 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place relaxing and service was great.
Stayed 10 nights in Sep 2024

6/10 Okay

Sabina

Disliked: Staff & service
Stayed 6 nights in Sep 2024

4/10 Poor

Felisha

Travelled with group
Disliked: Property conditions & facilities
I did not get the room type reserved; I mentioned it and they changed the room to what they said was better but still did not get the ocean view booked; and clearly they had rooms facing the direct ocean but did not put me in one, it should not be advertised as ocean view if there is no clear view of the ocean, it was my bday trip and I wanted and was expecting the best of everything and thought u was booking such, everyday I told my friend how let down I was, bc everyday something happened, I should not have to look around corners or major items to get jus a slither of a glance of ocean. Hotel outdated, need room up date, only staff that was extremely friendly and seemed happy to be working was the lady who passed out leis and Cynthia. They cleaned the room once a day and left only two washcloths a day, common trend is leave four everywhere else. Room service is a major let down, left special instructions that weren’t followed, when food arrived fries were cold, fish tasted like nothing, I sent it back. I requested laundry services and of course they did not come pick it up until after I called a second time hours later. The hotel is far from a lot of things so consider when staying. I would have preferred to stay closer to the city area, we were a hour drive from airport. I’ve stayed @ other ritz locations bf and those visits were my basis for going with ritz Maui. This was the biggest mistake I’ve made in booking a hotel. It has made me even rethink booking ritz again.
Stayed 5 nights in Sep 2024

10/10 Excellent

william David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, rooms, staff
Stayed 8 nights in Sep 2024

10/10 Excellent

Frank, Memphis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff.
Stayed 7 nights in Sep 2024

8/10 Good

Ragnar Fredrik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and well kept property. Nice room, with patio overlooking the garden. Small things here and there that needs to be in place for this to be a 5 star experience. Dirty glasses and coffee cups not cleaned, rattling noise in AC (although fixed after highlighted), pool service not attentive. As others have pointed out, $65 per day for parking, feels very steep even for Ritz.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jerri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Th
Stayed 4 nights in Sep 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Aug 2024

10/10 Excellent

Kylie

Stayed 6 nights in Jul 2024

10/10 Excellent

George

Stayed 5 nights in Aug 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on the property were extremely friendly and helpful. Such a nice experience.
Stayed 4 nights in Aug 2024

6/10 Okay

Neimar, Darien

Travelled with partner
Liked: Cleanliness, staff & service
I was disappointed in the property for the price we paid and the extra charges for resort fee and valet were exorbitant. The onsite dining was limited and ridiculously priced. Overall, not worth the expense in my opinion. We splurged for our honeymoon and were not offered anything special. Very disappointed.
Stayed 6 nights in Aug 2024

8/10 Good

Harjit Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Supreet Bishwanath Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Robert, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Club Lounge and Pool service staff were great!
Stayed 4 nights in Aug 2024

6/10 Okay

Victoria Van

Travelled with partner
Liked: Staff & service
We booked this property for our honeymoon and hoped it would be as luxurious and beautiful as seen on the photos but was sadly disappointed with the property. I felt the grand entrance was the best and most beautiful part of this hotel. The ridiculous prices definitely do not reflect what you receive. The 18 adult “only” areas were filled with toddlers and screaming children, splashing in the pool… we were there to experience paradise and some relaxation but was definitely disappointed. The 18 hot tub was not only filled with children but at night when we tried to go back for some relaxation, the light was broken and was strobing…. No one wants to be in a rave hot tub on your honeymoon and especially after spending thousands of dollars. The room was very average nothing to jump up and down about… The food options are very limited, we recommend going to Sensai the sushi restaurant. Great quality sushi and reasonable prices. Our trip went well but we definitely will not be staying here again in the future. There are way better and nicer properties that are actually beach front (another disappointment, this property is not beach front) and are waaaayyyyy cheaper! Spend your money else where!
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable hotel with all the amenities. One of my top 3 resorts I’ve ever stayed at.
Stayed 1 night in Aug 2024

10/10 Excellent

Rameen I

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Marsida

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Aug 2024

10/10 Excellent

Margaret Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities. Room service and phones need to be improved but otherwise 5/5
Stayed 4 nights in Aug 2024

10/10 Excellent

James M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the very best stay with the Ritz! Wow! Absolutely amazing in Maui! I loved everything about it! Pools and staff top notch! The beach, awesome! Service to get back and forth from the beach, impeccable! Could not say enough amazing things! Shopping was superb! Thank you for making my 50th the best trip ever! ❤️
Stayed 8 nights in Aug 2024