Quintana Roo ski resorts

We stay here numerous times during the year. This property has changed all of the pool loungers and cabanas. Changed some menu items in the restaurants. It was great this trip as always!

Property was great. One complaint, they have two elevators, seemed like one was intermittently inoperative during our 5 days there.

Requested concierge for surprise decoration. Staff came in room and said he was there to decorate infront of my partner. Well, there was no surprise after that. And charged a lot of money just for rose petals.

Had a great time. Very relaxing. Staff was great. Resort was well kept and maintained

Great

The service is what truly sets this resort apart. My girlfriend and I spent a week here and absolutely loved it, but the exceptional service made our experience even more memorable. We spent most of our time at the Platinum Riviera Pool and Bar, where Isabel, Mauricio, Marvin and Magharit made every day special with their warm conversations and expertly crafted drinks. YOU HAVE TO try the Minion shot!! For dining, we couldn’t get enough of Miso Restaurant, visiting three times during our stay. Alberto and Ricardo made each evening fun and engaging, providing outstanding service. The food was fantastic—especially the Teppanyaki! Mornings started with breakfast and lunch at Snack Riviera, where Dalila’s friendly smile and delicious egg white omelets became a daily highlight. Lorenzo at breakfast and Anjelica at lunch also went above and beyond to make sure we were well taken care of. We truly loved this resort and will definitely be back—not just for the beautiful setting, but for the incredible people who made our stay unforgettable.